Returns & Exchanges

At TTArtisan, we want you to be completely satisfied with your optical equipment; if your lens or accessory doesn't meet your expectations, you can return it within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Secure Packaging

Place the item in its original packaging including all lens caps, hoods, and documentation to ensure safety during transit.

3

Shipping the Item

Affix the provided shipping label and drop off the package at an authorized courier location, ensuring you keep the tracking receipt.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing